WARRANTY OF INDOOR PLAYGROUND

Create ‘N’ Play warrants its products to be free from defect in materials or workmanship during normal use and correct installation in accordance with our specifications. The effective date same as the date of Proforma Invoice or Purchase Contract and terminate at the end of period stated below.

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The warranty shall commence on the date the playground is received by the customer and terminate at the end of the period stated below.

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Improper maintenance, cleaning, improper using will void any of below warranties, customer is responsible for reading and referring to the inspection and maintenance manual.

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Create ‘N’ Play carry the warranties as following

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INDOOR PLAY STRUCTURE WARRANTIES:

3 Years on components made by LLDPE (Plastic) and fiber glass material against deterioration making it unfit for play, such as: tunnel, swing seats, seesaw, watching tower and cube, slides, panel, junction tube, plastic house, themed roof etc.

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3 Years on parts made by metal against structural failure, such as galvanized steel pipe, cast aluminum fastener, metal support to shooting game (Gun, canon and ball blaster not including), all stainless steel hardware (bolts, screws, nuts, washers).

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1 Year on components called soft play products, including wood components or sponge items cover by soft PVC leather such as: platform, themed panel and roof, cartoon board for decoration, soft wall cushions, climbers, stairs, fence for ball pit, bridge punching bag, flooring mat, cushions for slide, soft seats, and obstacles in all shape.  

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1 Year on auxiliary equipment such as: trampoline, safety net, PVC pipe, webbing equipment, clamps and nylon string.  

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6 Months on ball in ball pit, sponge balls for shooting game, water bed for water trampoline, plastic toys in sand pit, soft sofa, air bed of spider climb tower.

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KIDS MERRY GO ROUND

1 Year on electronic and electrical components, such as: air blower, air compressor, motor, gear box, magnetic valve, and buttons.

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1 Year on frame, structure, padding, and soft wrapping material.

 

BALL BLASTER:

1 Year on electric parts and pneumatic parts.

 

1 Year on steel parts and metal hardware including: barrel, mount, post, seat, and mounting hardware.

 

THE WARRANTY STATED IS ONLY VALID IF THE PLAYGROUND EQUIPMENT:

Properly unloaded from the shipping containers and carry to the play place. Installation properly by professional installation crews from Create ‘N’ Play or under the instruction of Create ‘N’ Play Company manual. Maintained and inspected in accordance with instructions from Create ‘N’ Play Company.  

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Not moved in whole or in part after its initial installation; and not modified altered or repaired by persons other than approved by Create ‘N’ Play, or its designees in any respect which in the sole judgment affects the condition or operation of the structures.

 

(Domestic) Create ‘N’ Play will replace any components that become unsound within stated time frame free of charge. This does not include providing labor or cost of labor to remove defective pieces or installation of replacement pieces.  Create ‘N’ Play will send the damaged parts on the next order free in charge. Create ‘N’ Play reserve  the right to receive copies of written maintenance inspection reports to ensure the equipment has been properly maintained. This includes physical and photographic evidence in lieu of on site inspections. 

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THIS WARRANTY DOES NOT COVER:

Cosmetic damage (such as scratches, normal wear and tear, fading, discoloration, and weathering), vandalism, paint or powder coating, and damage due to natural characteristics of checking and warping of wood.

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The repairs of normal wear and tear items shall be the customer’s responsibility. Include but are not limited to: repairing netting, fixing loose bolts and fastener, replacing PVC cover and hose clamps, replacing safety mat and soft pad. Create ‘N’ Play will assist you by email, phone, whatsapp etc…

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Damage due to the Create ‘N’ Play such as: salt water, salt spray, wind-blown sand or airborne emissions from industrial sources.

 

Damage due to the force majeure such as: earthquakes, flooding, windstorms, hail, lightning, tornadoes, sandstorms etc…

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Damage due to Man-made such as: Vandalism, improper use, failure due to loading or use beyond the capacities stated in the applicable Assembly Manual, Improper installation including but not limited to installation on uneven, unleveled, or soft ground.

 

To make a valid claim under the terms of this Warranty, all warranty claims must be submitted in writing along with copy of original Proforma Invoice, photos or videos of damaged parts to createnplay@outlook.com.au

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Create ‘N’ Play will replace any components that become unsound within stated time frame free of charge. This does not include providing labor or cost of labor to remove defective pieces or install replacement parts.